When most of us think of social media policies, a list of "Do Nots" spring to mind. But if you approach it this way, you stand to lose all the...
Functions Of Responsibility: (Whose Job Is The Customer Experience Anyway?)
“How did we do today?” “How likely would you be to recommend us to a friend or colleague?”
Why Social Media Policies Alone Aren't Enough (And What Our eLearning Involves)
‘What should I do if someone leaves a negative comment underneath my post?’ ‘Can I comment on someone’s post that is sharing untrue information...
4 Common Social Media Security Risks And How To Avoid Them
86% of businesses are concerned about loss of income and a reduced customer base due to reputational risk. Additionally, loss of talent and damage to...
7 Employees That ‘Got it Wrong’ On Social Media. Or Did Their Employer?
When it comes to social media, there’s never any shortage of celebrities being ‘cancelled’ due to tweets or social posts that went too far. But...
.
.
